Overall lockdown, lack of face-to-face contacts, new challenges for all higher education stakeholders led to anxiety and uncertainty. At one moment HEIs, academicians, students, QA agencies got in the situation they never faced before. In such times it is of a great importance to maintain trust and to help HEIs to build up new procedures or to adapt the existing ones. NAQA has shared its experience of communicating and supporting HEIs in the December issue of the CEENQA newsletter.
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