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Crisis has shown virtual quality assurance can work well

An article of Mychailo Wynnyckyj was published in University World News. UWN is an online publication that reports on higher education news and developments from a global perspective.

Ironically, the challenges presented by the global lockdown seem to have accelerated quality improvements in Ukraine – even to the point where Ukrainian practice, when it comes to video-conferencing, has now overtaken that of more established agencies in other countries.

Most agencies have postponed site visits until after the lockdown, limiting their online activities to internal meetings and consultations. This is despite members of QA associations being urged to show flexibility in their own review processes and, more explicitly at a time when site visits cannot be organised, being encouraged to use video-conferencing and other appropriate formats.

This advice was taken literally by NAQA, and the results have been somewhat revolutionary.

Read more about NAQA activities during COVID-19 pandemic at University World News.